Privacy Policy

Updated at: May 28, 2026

Drift Laundry Co Inc.  (" we ," " our ," or " us ") is committed to protecting your privacy.

This Privacy Policy (“ Policy ”) explains how we collect, use, disclose, and protect the Personal Information (as defined below) of our customers and users.

It applies to all Personal Information collected by us:

• (i) on our website, driftlaundry.ca, and its associated subdomains; (ii) on our mobile application (the website and mobile application will be collectively referred to as the “ Drift Laundry Sites ”);
• (iii) when you engage with us via social media; (iv) when you use our laundry pickup, delivery, and related services;
• and (v) when we otherwise interact with you (by email, telephone, or otherwise) (collectively, the “ Services ").

By using the Services, you agree to the collection, use, and disclosure of Personal Information in accordance with this Policy.

Definitions and key terms

To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, they are strictly defined as:

• Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
• Company: when this policy mentions “Drift Laundry Co Inc.,” “we,” “us,” or “our,” it refers to Drift Laundry Co Inc., that is responsible for your information under this Privacy Policy.
• Country: where Drift Laundry Co Inc. or the owners/founders of Drift Laundry Co Inc. are based, in this case is Canada.
• Customer: refers to the company, organization or person that signs up to use the Services.
• Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Drift Laundry Sites and use the Services.
• IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
• Personnel: refers to those individuals who are employed by Drift Laundry Co Inc. or are under contract to perform a service on behalf of one of the parties.
• Personal Information: means information about an identified or identifiable individual, as defined under the Personal Information Protection and Electronic Documents Act (Canada) and applicable provincial privacy legislation.
• Service: refers to the service provided by Drift Laundry Co Inc. as described in the relative terms (if available) and on this platform.
• Mobile Application: refers to the Drift Laundry mobile application available for download on iOS and Android devices.
• Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
• Website: Drift Laundry Co Inc.’s site, which can be accessed via this URL: driftlaundry.ca
• You: a person or entity that is registered with Drift Laundry Co Inc. to use the Services.

Collection of Personal Information

When you use our Services, we may collect or receive Personal Information about you to provide our Services and operate our business.

The types of Personal Information that we may collect about you include:

Information You Provide to Us Directly

You may provide your Personal Information to us when you use our Services, including when you use the Drift Laundry Sites, contact us with inquiries, create an account, place an order, or otherwise access our Services.

This information may include:

• Name / Username
• Phone Numbers
• Email Addresses
• Billing Addresses
• Password

Information Collected Automatically

We may receive and store certain information about you and your device(s) automatically when you access or use our Services.

This information may include:

• Technical Information – We collect technical information associated with your activity on the Drift Laundry Sites, which may include information related to your browser and operating system, IP address, unique device identifiers, mobile advertising identifiers, and other information such as your device type. We use such information for diagnostic and statistical purposes and to administer our Services.
• Site and App Usage Information – We collect information to better understand traffic patterns and usage of the Drift Laundry Sites. This may include the webpage or screen that you were visiting before accessing our Services, the pages or features you browsed, and how much time you spend there. This information is used to analyze and improve our Services and to provide you with a better user experience.
• Location Information – With your consent, we may collect precise location information from your mobile device to facilitate laundry pickup and delivery services. You may disable location services through your device settings at any time.
• Device Permissions – Our Mobile Application may request access to certain features on your device, including push notifications, camera (for photo uploads), and storage. You can manage these permissions through your device settings.

Use of Your Personal Information

We may use the information we collect or receive about you for the following purposes:

• To Provide You With Our Services – We use your information to provide you with the Services, including to process and fulfill your laundry orders, schedule pickups and deliveries, and complete payment transactions.
• To Maintain, Improve, and Personalize the Services – We use your information for our everyday business operations such as administration of the Services, analytics, and improvement of our offerings. We also use your information to personalize your experience and content.
• To Communicate with You – We use your information to communicate with you, including to send you order confirmations, service updates, and respond to your inquiries. We may also contact you with promotional offerings. Each marketing email will contain instructions permitting you to unsubscribe within ten (10) business days.
• For Account and Network Security Purposes – We process your Personal Information, such as your device information and activity information, to combat spam, malware, malicious activities, or security risks, and to monitor and verify your identity so that unauthorized users do not gain access to your information.
• To Maintain Legal and Regulatory Compliance – Our Services are subject to certain laws and regulations which may require us to process your Personal Information, including to fulfill our business obligations or as necessary to manage risk as required under applicable law.
• For Our Business Purposes – We may use your information for any other purpose disclosed to you at the time we collect or receive the information, or otherwise with your consent.

Sharing of Personal Information with Third Parties

Your Personal Information is not shared with third parties without your consent, except as described below.

• Service Providers – We may share your information with our third-party service providers for certain business purposes, including payment processing, advertising services, web analytics, data processing, IT services, customer support, and fulfilling orders for products and services you may purchase through our Services. These third-party service providers have access to your Personal Information solely for the purpose of performing services on our behalf and are expressly obligated not to disclose or use your Personal Information for any other purpose.
• When Required by Law – We may be required to disclose your information to third parties including law enforcement agencies when required to protect and defend our legal rights, protect the safety and security of users of our Services, prevent fraud, comply with the law, respond to legal process, or a request for cooperation by a government entity.
• Corporate Transactions – In the event of a sale, transfer, amalgamation, merger, reorganization, dissolution, or similar event, we may transfer your information to one or more third parties as part of that transaction, provided that the third party agrees to adhere to the terms of this Privacy Policy.
• With Your Consent – We may also share or disclose your information with your consent or at your direction.

Use of Cookies and Other Tracking Technologies

We use Cookies, web beacons, pixels, and similar technologies to collect information and personalize your experience with our Services.

We use first-party and third-party Cookies for the following purposes: to recognize you when you return to the Drift Laundry Sites and to remember information you have already provided and your preferences; to collect information about your activities over time and across third-party websites or other online services in order to deliver content and advertising tailored to your interests; and to provide a secure browsing experience during your use of the Drift Laundry Sites.

You may disable the use of Cookies by modifying your browser settings. If you choose to disable Cookies you may not be able to fully experience the interactive features of our Services.

Interest-Based Advertising

We (or our service providers) may use the information we collect, for example IP addresses and unique mobile device identifiers, to locate or try to locate the same unique users across multiple browsers or devices in order to better tailor content and features and provide you with a seamless experience across devices.

If you wish to opt out of cross-device tracking for purposes of interest-based advertising, you may do so through your device settings.

You can learn more about interest-based advertising and how to opt out of receiving tailored advertising by visiting the Network Advertising Initiative’s Consumer Opt-Out link or the Digital Advertising Alliance’s Consumer Opt-Out link.

Please note that even if you opt out, you may still receive advertisements from us; however, the advertising will not be tailored to your interests.

Transfer of Personal Information

We are based in Canada. Information collected as part of your use of our Services will be stored and maintained on servers located in Canada.

In certain circumstances, your Personal Information may be transferred to and processed in other jurisdictions, including the United States, where our service providers may be located.

Any information we obtain about you will be stored in accordance with applicable Canadian privacy laws.

By using our Services, you consent to this collection, transfer, storage, and processing of information to and in Canada and, where applicable, the United States.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your Personal Information will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other Personal Information.

Security of Personal Information

We have implemented organizational, technological, and physical security controls that are designed to safeguard Personal Information.

However, no online activity is ever fully secure or error-free.

While we strive to protect your information, we cannot guarantee that your Personal Information is absolutely secure. Please keep this in mind when disclosing any information to us.

Please recognize that protecting your Personal Information is also your responsibility. We urge you to take every precaution to protect your information when you are on the Internet, or when you communicate with us and with others through the Internet.

Retention

We will retain your Personal Information for as long as your account is active or as needed to provide you with the Services and to maintain a record of your transactions.

We will retain and use your Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we will either remove it from our systems or de-identify it so that we cannot identify you.

Your Rights

We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information.

You have the following rights with respect to your Personal Information:

• Right to Know – You have the right to know the Personal Information we collect, use, and disclose about you.
• Right to Deletion – You have the right to request that we delete any Personal Information we have collected from you or maintain about you, subject to applicable legal exceptions. We may retain Personal Information when permitted by applicable law, including when the information is needed for a legal purpose.
• Right to Correction – You have the right to request correction of any inaccurate Personal Information we maintain about you. You may modify your Personal Information by contacting us using the contact details below.
• Right to Data Portability – You have the right to request that computerized Personal Information be communicated to you in a structured, commonly used format, or that it be transferred to another organization where technically feasible.
• Right to Withdraw Consent – You may withdraw your consent to our collection, use, or disclosure of your Personal Information at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide you with certain Services.
• Asserting Your Rights – You may exercise any of the above rights by contacting our Privacy Officer as set out in the Contact Us section below. We may ask you to verify your identity before processing your request. You may also designate an authorized agent to make a request on your behalf, provided that the agent submits proof of authorization.

Do Not Track Signals

We do not support Do Not Track (“ DNT ”).

DNT is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable DNT by visiting the Preferences or Settings page of your web browser.

Payments

We use third-party services for payment processing. We will not store or collect your payment card details.

That information is provided directly to our third-party payment processors, whose use of your Personal Information is governed by their respective privacy policies.

All payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.

Third-Party Sites and Services

Some of the functionality of our Services may be provided by third parties, and the Services may link to other third-party websites that are not controlled by Drift Laundry Co Inc. These third parties are not under our control and we are not responsible for their privacy policies or practices.

If you provide any Personal Information to any third party or through any such third-party website, we recommend that you familiarize yourself with the privacy policies and practices of that third party.

Children’s Privacy

Our Services are not directed to individuals under the age of 14. We do not knowingly collect Personal Information from children under the age of 14. In the province of Quebec, the age of consent for the collection of personal information is 14 years.

If we become aware that we have inadvertently collected Personal Information from a child under 14, we will take steps to delete such information as soon as possible.

If you are a parent or guardian and believe that your child has provided us with Personal Information, please contact our Privacy Officer.

Changes to This Privacy Policy

We may update this Policy from time to time. We will notify you of any material changes by posting the new Policy on this page and updating the “effective date” at the top of this Policy.

We will let you know via email and/or a prominent notice on our Services prior to the change becoming effective.

You are advised to review this Policy periodically for any changes.

Changes to this Policy are effective when they are posted on this page.

Contact Us

If you have any questions or concerns relating to this Policy or our privacy practices, please contact our Privacy Officer:

• Via Email: info@driftlaundry.ca
• Via Phone Number: 437-421-6605